Find answers to the most common questions about personalisation, processing times, materials, delivery and our handmade wooden gifts.

How long will my order take to make?

Processing times vary depending on the product.

Smaller laser-cut items can usually be completed more quickly, while handcrafted solid wood pieces require several stages of making, sanding, personalising, finishing and assembly.

Please always check the current estimated dispatch time shown on the individual product page before ordering.

Can you guarantee delivery by a certain date?

We can work towards and confirm the dispatch date for your order, but we cannot guarantee the exact delivery date once the parcel has been handed to the delivery service.

If your order is needed for a specific occasion, please contact us before purchasing and allow plenty of time for delivery.

How are UK orders sent?

UK customers can choose Royal Mail Tracked 24 or Royal Mail Tracked 48 at checkout.

Tracking information will be provided once your order has been dispatched.

Do you deliver internationally?

Yes. We ship internationally using tracked delivery services.

International delivery times can vary and may be affected by customs processing or local postal services. Any applicable customs duties or import charges are normally the responsibility of the recipient.

Can I change the delivery address after ordering?

Please check your delivery address carefully before completing your purchase.

Orders are sent to the address supplied at checkout. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we cannot redirect it to another address.

Can I choose my own wording?

Yes. Where personalisation is available, please enter the wording exactly as you would like it to appear.

We copy the text provided with your order and do not automatically correct spelling, grammar, names or dates.

Can you personalise items in another language?

Yes. We can create personalisation in different languages provided you supply the exact text and characters required.

Please check all wording carefully before submitting your order.

Will my wooden item look exactly like the photographs?

Not exactly. Wood is a natural material, so grain, knots, colour, markings and the way the wood absorbs stain can vary from piece to piece.

These natural differences are part of the character of genuine wood and mean that every item is unique.

What is the difference between Artful Collection and Aggie Artisan Woodworks

The Artful Collection features our personalised laser-cut wooden gifts, including cards, money gifts, bookmarks, magnets, invitations and keepsakes.

Aggie Artisan Woodworks is our premium solid wood collection, featuring pieces individually handcrafted, personalised and hand-finished in our workshop.

Do you send a preview before making my order?

A design preview is not provided as standard for every product.

Where a preview is included or required for a particular item, this will be stated in the product description. Please check all personalisation carefully when placing your order.

Can personalised items be returned?

Personalised and custom-made items cannot normally be returned simply because you have changed your mind, as they have been made specifically for you.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

What should I do if my order arrives damaged?

Please contact us as soon as possible and keep all original packaging.

For suspected delivery damage, we may require clear photographs and a short video showing the item, internal packaging and outer packaging so that the issue can be properly investigated.

Can I request a completely custom design?

Depending on our current workload and the type of product, custom design requests may be possible.

Please contact us before ordering with as much information as possible about what you have in mind.

Still Need Help?

If you cannot find the answer you need, please get in touch and we will be happy to help.