Last updated: September 2026

 

Artful Craftsmead respects your privacy and is committed to protecting your personal information.

 

This Privacy Policy explains what information we collect when you visit our website, contact us or place an order, why we use it, who we may share it with and the rights you have in relation to your personal information.

 

Artful Craftsmead is operated by Agnieszka Jarka and is the data controller for the personal information described in this policy.

 

If you have any questions about this policy or how your personal information is used, please contact us at  agajarka.arjveris@gmail.com through the Contact page on our website.

Information We Collect

Depending on how you use our website, we may collect the following personal information:

 

• your name,

• billing and delivery address,

• email address,

• telephone number where provided,

• order and transaction information,

• personalisation details supplied with your order,

• messages and enquiries sent to us,

• information required to process payments,

• delivery and tracking information,

• and technical information relating to the use of our website where applicable.

 

We only collect information that is reasonably necessary to operate our business, fulfil orders, provide customer service and meet our legal obligations.

How We Use Your Information

We may use your personal information to:

 

• process and fulfil your order,

• create personalised products according to the information you provide,

• take and manage payment,

• arrange delivery and provide tracking information,

• contact you regarding your order,

• respond to questions or customer service enquiries,

• manage returns, complaints or delivery claims,

• maintain required business and financial records,

• help prevent fraud or misuse of our services,

• improve the operation and security of our website,

• and send marketing communications where you have chosen to receive them.

Our Lawful Bases for Using Personal Information

We only use personal information where we have a lawful basis to do so.

 

Depending on the purpose, this may include:

 

CONTRACT

We use the information necessary to process, make, personalise and deliver your order and to communicate with you about the purchase.

 

LEGAL OBLIGATION

We may retain or use certain information where required to meet accounting, tax or other legal obligations.

 

LEGITIMATE INTERESTS

We may use limited personal information where reasonably necessary to operate and protect our business, provide customer service, prevent fraud or establish, exercise or defend legal claims, provided your rights and interests do not override those interests.

 

CONSENT

Where consent is required, for example for certain marketing communications or non-essential cookies, you may withdraw your consent at any time.

Who We Share Information With

We do not sell your personal information.

 

We may share the minimum information necessary with trusted service providers involved in operating our business, including:

 

• our website and e-commerce platform provider,

• payment service providers,

• Royal Mail and other delivery or postal services,

• IT, hosting and technical service providers,

• professional advisers where necessary,

• and government, regulatory or law-enforcement authorities where disclosure is legally required.

 

These providers receive only the information required to perform the relevant service.

Payments

Payments made through our website are processed using third-party payment service providers.

 

We do not normally receive or store your complete card details. Payment information is processed securely by the payment provider used at checkout and is subject to that provider’s own privacy and security practices.

How Long We Keep Your Information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including fulfilling orders, providing customer service, resolving disputes and meeting legal, tax and accounting obligations.

 

Different types of information may therefore be kept for different periods.

 

Information that is no longer required will be deleted or securely disposed of where appropriate.

Personalisation Information

Information you provide for personalisation, such as names, dates, messages or other wording, is used to create your order.

 

Please avoid providing unnecessary sensitive personal information in personalisation fields or messages.

 

Personalisation information may also appear within order records where this is necessary for customer service, record-keeping or resolving an issue with an order.

Cookies & Website Technology

Our website may use cookies and similar technologies that are necessary for the website, shopping basket and online store to function correctly.

 

Additional third-party services embedded in the website, such as video, social media or analytics services, may use their own cookies or similar technologies.

 

Where consent is required for non-essential cookies, visitors will be given an appropriate choice before those cookies are used.

 

You can also control cookies through your browser settings.

International Data Transfers

Some service providers used to operate our website, process payments or provide technical services may process personal information outside the United Kingdom.

 

Where this occurs, we expect appropriate safeguards to be used in accordance with applicable data protection law.

Your Data Protection Rights

Depending on the circumstances, you may have rights in relation to your personal information, including the right to:

 

• request access to personal information we hold about you,

• ask us to correct inaccurate or incomplete information,

• request deletion of information in certain circumstances,

• request restriction of processing in certain circumstances,

• object to certain uses of your information,

• request transfer of certain information where applicable,

• and withdraw consent where processing is based on consent.

 

These rights are not absolute and may depend on the circumstances and our legal obligations.

 

To make a request, please contact us using the details provided in this Privacy Policy.

Marketing Communications

We will only send direct marketing communications where we have an appropriate lawful basis to do so.

 

Where you have subscribed to marketing emails, you can unsubscribe at any time using the unsubscribe option provided in the message or by contacting us.

 

Unsubscribing from marketing will not prevent us from sending necessary communications relating to an existing order.

Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

 

Our website uses a secure HTTPS connection and our website platform provides technical measures intended to protect information transmitted through the site.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address the issue.

 

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Changes to This Privacy Policy